Privacy

Who we are

Charis Aesthetics, 9 Lilac Terrace, Stacksteads, Bacup, Lancashire OL13 8LG. We are the data controller for the information described here. You can reach us at charis-aesthetics25@gmail.com.

What we collect

Contact details you give us when enquiring or booking. Medical history, medication, allergies and treatment records where you become a patient — this is special-category health data and is treated accordingly. Photographs only where you have given separate, specific consent, which you can withdraw at any time.

Cookies and analytics

This website uses Google Analytics to count how many people read each page, so the writing can be improved and the useless pages found. It sets a cookie in your browser.

It is off until you say otherwise. Analytics cookies are set to denied by default, and nothing is stored on your device for this purpose unless you press Accept on the banner. Decline and you are not tracked — the site works identically either way, and you are not asked again.

What Google Analytics tells us is which pages are read, roughly where in the country people are, and which links they follow. It does not tell us who you are. It is never combined with your enquiry, your medical history or your treatment records, which are held separately and are not part of any analytics tool. Nothing here is used for advertising, and no advertising or personalisation cookies are set at all.

You can change your mind by clearing this site’s data in your browser, which removes the stored choice and shows the banner again. The only other cookies this site sets are the strictly necessary ones needed to keep you signed in to the private treatment-photo area, which only applies to the clinic’s own staff.

Why we hold it

To respond to your enquiry, to assess whether treatment is safe and appropriate for you, to deliver and record your care, and to meet the professional record-keeping obligations that apply to a registered nurse.

How long we keep it

Clinical records are retained for the period required by professional record-keeping standards. Enquiries that do not become bookings are deleted once they are no longer needed.

Your rights

Under UK GDPR you can ask for a copy of the information we hold about you, ask us to correct it, ask us to delete it where we are not required to keep it, and object to certain uses. Contact us and we will respond within one month. You can also complain to the Information Commissioner’s Office.

Marketing

We will only send you marketing if you have asked us to, and every message includes a way to stop. We do not sell or share your details.